Appromitec® Multi Channel Co Browse

Provide relevant  & immediate – communication channels

Co Browsing is a quick and easy way for an advisor to instantly view a customer’s screen, whether it's a customer or potential customer. A typical application for co browsing would be for support where customer service representatives can assist customers with complex transactions or complex form filling on their web sites. Co browsing with a representative using Appromitec® solutions provides an incredible experience.

With one click co browse „0 configuration“ technology, Appromitec® solutions have been able to win over clients supporting any web browser (IE, Firefox, Safari, Chrome, Opera etc.) as well as with any Operating System (Windows, MAC, and Linux) behind any firewall without triggering any alerts. This is important because it makes it easier! It is way easier to interact instantly with a single click without having to worry about Browser, Operating System, or network compatibility issues. The advisor can also show to the customer information presented on the advisor’s screen.

Appromitec® co browsing solution provides an instant value as there are no downloads or installations, and it is universal. For example, a customer visiting a web site that needs customer support can contact a support advisors with one click, establishing the co-browsing and voice as well as chat communication instantly. Customers do not need to attempt to explain to the support advisor what they are seeing on their screen, in many cases confusion can be avoided instantly, which prevents frustrations for both the customer and the advisor. With a true one click co browse solution, Appromitec® allows not only screens to be shared but also voice & chat to be available instantly.