Appromitec® ICR (Interactive Contact Recognition)

Provide relevant and immediate assistance to your existing customers without legacy IVRs!

IVR’s chat & voice beyond your website – so your customers can connect with you wherever they are.

Examples of the ICR Platform in action:

Mobile Devices: Use ICR to chat or talk with your customers when they're on the go. Drive real time purchases or support requirements and answer their questions, wherever they're using their mobile device – in a store, on a train or anywhere else.

ICR Intelligence – Enhance your customer's communication experience by providing your agents with additional data about your customers whenever they engage with you. CRM information is provided to your agents with the delivery of the interaction (voice, chat or multi channel co browsing)

Collaboration – Extend your customer's communication experience with ICR and real time co-browsing

and desktop sharing. Increase sales, improve service, and build more personalisedrelationships with your customers and prospects.