Appromitec® Cloud Communication Solutions

Contact Portals and excellent Customer Experience in the future, or is it possible now?

Do you want to: Exceed customer expectation from the first point of contact throughout your relationship with your customers? Optimise your internal and external communication channels? Have a unified  platform with desktop collaboration which is easy to use? Have a choice for individual channel solutions to be either in a “cloud”or at your own sites?

 

With Appromitec Web CTI we can help you achieving your goals:

Leverage the power of the Appromitec® WebCTI platform and data intelligence to deliver a seamless connection between your website and any communication channel. Enable your customers at any point during their web site visit; to start a Call Back, Chat or multi channel co browsing, and provide a higher level of service to your most important customers. Whether they have product questions, or need customer service. WebCTI provides an immediate communication channel, for your customers, to an appropriate representative with the innovative CCI (Customer Context Information) or ICR (Interactive Contact Recognition) Solutions.

Maximize the power of your website with Web CTI to deliver the ultimate interactive multi channel experience

Features are available for small, midsize, and large enterprise businesses to provide an engagement strategy tailored to your specific business objectives, both immediate and evolving. The solutions can be deployed as a cloud solution or “stand alone” at individual customer sites. All solutions are compatible with existing VoIP and legacy ACD/PBX environments.