Appromitec® Click-2-Chat

Chatting with product  specialists provides visitors with

reassurance in their  decision-making

The customer can initiate a Chat from anywhere on your Web Site. Based on where on your web site the customers initiated the Chat, they are connected to the appropriate department within your company.

Proactive Chat: increase your online conversions by reaching out  to your customers, whose online behavior indicates they will make a  purchase if engaged by an advisor. In example, proactively invite  customers to chat , who spend more than 30 seconds on one product information page.

What if my customers do not want to  use Chat as a form of communication or they would like to switch during a chat to voice communication?

You can combine the Appromitec® Click-2-Chat solution with Call Back and Click-2-Call, to give your customer a choice of communication. During a Chat you can extend instantly the communication channel to include voice, during an existing “conversation”.