Appromitec® Call Back

Provide relevant  & immediate - assistance

The moment your customers request a Call Back, their phone rings and they will be routed to the right skilled agents, depending on where on your Web Site the customer requested the Call Back, bypassing frustrating IVR selections, providing effective agent handling for a high rate of first contact resolution.

Proactive Voice: invite customers who browse pages with  complex or high value products to speak directly with a sales expert, or as an escalation path as part of a lead screening process.In example, Agents can pre-qualify customers based on potential, and escalate truly qualified leads to sales representatives who speak to the customers on the phone.

When the opportunity to transform the customer experience is critical, and the representative must be on the phone before the customer picks up, Appromitec® Call Back can be configured to call the representative  first, and provide a preview of the customers details after the customer requested a call back.

The moment your representative  accepts the Call Back request, a call is automatically placed to the customer. One ideal use case for this scenario is online application submissions that must be verified by phone, considerably shortening the time and resources involved with a call back process, while increasing the success rate of converted applications.